Simplify, simplify, simplify...
Core Skills:
Product & Process Development – from ideation to execution
Customer Experience & KPI Optimization – data-driven decision-making
Problem-Solving & Analytical Thinking – turning challenges into opportunities
Data Analysis & Visualization – making insights actionable
Service Quality control – creating and enforcing quality systems that make clients happy
Knowledge and Learning management – helping teams to posses better knowledge
About Me
I bring 10+ years of experience in Customer Service, BPO, and fast-paced startups, bridging the gap between business needs and user experience. That includes 7+ years of leadership.
My expertise lies in process optimization, product development, and problem-solving, ensuring both operational efficiency and customer satisfaction.
Currently, I’m studying Digital Product Design at the Estonian Academy of Arts, deepening my understanding of user-centric design and innovation.
Worked under:
Scandinavian Airlines, Twitter, betPawa, UPS and H&M
Education:
Estonian Academy of Arts – Digital Product Design (2018 – present)
TalTech – International Relations (2011-2016)
