Other projects,
without image

On this page I will describe a few notable projects, where no image is available

Project 1:

User research for Estonian Electric car charger provider

the Purpose:

to explore needs of Electric Car users in Estonia to develop universal charging solution

The Scope:

Business and Individual Users, apartment and private house residents

The outcome:

interviewed users, structured findings, presented them to the company giving basis for further product development

Project 2:

Conceptual Digital Product for Swedpank app – Investor Academy

the Purpose:

to create a learning tool for young potential investors, helping them to make their first investment in the form of game

The Scope:

young bank users who wish to invest money but are frustrated by complex terms

The outcome:

simple mirco-learning tool with engagement and rewards

Project 3:

Support Quality team automatic ticket assigment tool for support organization

the Problem:

Quality team spends too much time selecting review tickets manually from Excel files. Agents suspect that selection is not justified.

The outcome:

developed new tool, that offers a set of new tickets for review randomized based on criteria. The tool saved on average 2 hours of time to each Quality reviewer

Project 4:

How to fix the visibility of calls, if no development is possible

the Problem:

at Scandinavian we were provided with call queue monitor tool, which allowed us to see call queue on first 20 lines. Agents could be assigned up to 50 lines, while there were around a hundred in total. The client`s requirement was not to miss any calls within first 20 seconds. No development was possible

The Solution:

Suggested to highlight the line, where single call appears and it is not attached. The line would be displayed at the top of the list, in bright yellow with red text. The solution was simple, yet effective

Copyright | Boriss Melesov | 2025